Our Team

Lee Joyce

Lee Joyce designs and facilitates workshops on process improvement, team building, management development, sales and customer service. She has also facilitated Work-Out Sessions, helping organizations improve the way they manage their processes.

Lee has been involved in Total Quality Management since 1989 when she took over the role of implementing Continuous Improvement education and training for 3 manufacturing plants at GE Aircraft Engines. During that time, she helped create a TQM curriculum that included 23 different courses, ran workshops for Dr. Deming, and facilitated and supervised nearly 500 process improvement teams. She designed a certification process and trained 45 internal operating managers to facilitate courses for their employees, saving hundreds of thousands of dollars for the company. She is a certified Six Sigma Black Belt.

Lee has broad experience in human resources, employee surveys, management and leadership development, organizational development, training design and development, and process and cultural change management. She worked with all levels of the organization–from senior management to the front lines.

Lee’s training designs and facilitation remain goal-driven with targeted learning outcomes. At the same time, her innate sense of humor creates a warm, fun, and active learning environment. She has worked in a broad cross-section of industries and locations and is fluent in Spanish.

Her clients have included Baybank, Beth Israel Deaconess Medical Center, GE Aircraft Engines, Ikon Office Solutions, Xerox, Hewlett Packard, MIT, Moore Business Systems, Ministry of Defense of Singapore, Northern Essex Community College, Osram Sylvania, Raytheon Corporation, Republic of Singapore Air Force, Salem State College, UMass Medical School, United Technologies, Vanguard, and Xerox Corporation

Ms. Joyce earned a B.A. from Elmira College and an M.P.A. in Finance and Management from Northeastern University. She is a member of the American Society for Training and Development and the American Society of Quality. She enjoys drawing and painting in watercolor, pen and ink, and charcoal.

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