Sample Projects

Virtual Classroom Training

Client: Financial Services Company

Challenge: Help a highly dispersed organization with a limited history of training and concern about the cost of providing training.

Solution: Created a series of 90-minute modules on key topics (customer service, communication, meeting management, negotiation, consultative selling) that were delivered in highly engaging ways via the virtual classroom. Participants were located at their own desktops with headsets and could listen and speak to all class participants, view slides and video, work in small groups, take quizzes and participate in polls, and join in discussion. The solution was accessible, well received, and highly cost effective.

Core Management Curriculum

Client: Life Sciences Company

Challenge: Build a modular, classroom-based series of workshops that would provide fundamental management skills for a population ranging from high-performing individual contributors to seasoned managers.

Solution: Created a six-module series including:

• Transition to Manager
• Leading and Involving the Team
• Resolving Conflict
• Motivating, Coaching, and Developing
• Effective Interviewing
• Managing Performance

Design Laboratory

Client: Life Sciences Company

Challenge: Build the skills of individuals responsible for training (predominantly technical/functional training) who did not have formal instructional design capability.

Solution: Invited participants to join a working session with a "learn as you go" approach. Participants brought actual situations and materials and created designs in a workshop setting, learning from the facilitator and their peers.

Customer Satisfaction

Client: Financial Services Company

Challenge: Improve service ratings for customer-facing individuals.

Solution: Observed and assessed individuals in action. Identified environmental factors that could change to support higher customer satisfaction. Created customized workshop with two modules, providing skills and practice. Participants were videotaped handling challenging customer situations and afforded the opportunity to see themselves in action. They then repeated the role-play, based on the feedback they received.