Our Team

Susan Seiler

Susan Seiler is a consultant and facilitator in the areas of leadership, management, service excellence, team effectiveness, and sales and sales management. In addition, she actively participates in executive coaching and learning curriculum design and development. She regularly designs and leads workshops aimed at developing the presentation and facilitation skills of both instructor candidates and leaders in organizations.

Based on the East Coast of the United States, Susan has worked with clients across the globe in a variety of industries. Examples of recent client engagements include:

• Designing, developing, and facilitating a 3-tier leadership curriculum for a technology company based on organizational competencies.
  
• Facilitating a 6-month learning experience for new sales professionals from across multiple business units in a global chemicals company. Topics addressed include consultative selling skills, account strategy development, negotiation skills, sales team effectiveness, account retention strategy, and presentation skills.
  
• Designing, developing, and facilitating a top-down leadership curriculum for an insurance company to assist in a culture change initiative.
  
• Facilitating the introduction of a retail organization’s branded customer experience strategy to over 1000 employees through a series of highly interactive sessions in the U.S. and Canada.
  
• Conducting a learning needs analysis for a retail bank resulting in the design, development, and facilitation of a performance management curriculum.
  
• Designing, developing, and facilitating a sales presentation program based on the diverse needs of a global financial services firm.

Over the past twenty years, Susan has worked with organizations such as American Express, Black and Decker, Canon, Citibank, Duke Energy, DuPont, Federal Reserve Bank of New York, Hartford Insurance, JP Morgan Chase, Liberty Mutual Insurance, Merck, Panasonic, Penn Mutual, and Sungard. Her experience includes work with clients in Europe, the Far East, and Canada.

Susan worked for ten years at The Forum Corporation, a Boston-based global learning and consulting company, in a variety of sales and marketing roles. As director of corporate communications, she was responsible for corporate public relations, advertising, and telemarketing services. Ms. Seiler held market and product manager positions in which she was responsible for managing protocols and providing direction to the company’s sales and service excellence capabilities. She led a team that researched and produced “Selling in the ‘90s,” a study of exceptional salespeople and sales managers in complex business environments.

Prior to Forum, Susan also worked as an insurance broker managing the needs of global client at the firms of Frank B. Hall and Corroon & Black. She holds a BA in Spanish and political science from Bates College.

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